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Team Empathy  ·  Search & AI Strategy

Be the skincare brand
AI recommends in Australia.

Prepared for Jan Meszaros and Ashleigh Bailey · MooGoo

Getting your brand found on ChatGPT

Australia   |   13 August 2026  ·  Team Empathy

1. Executive summary

The short version. Google organic earns you A$1.83M a year in Australia on your own Shopify attribution, with no media spend behind it, and every organic engine together earns A$2.24M. Split the Google line and A$836,748 is branded, people searching your name, which no search strategy grows. A$992,125 is non-branded, and that is the only part this work can move. Here is the problem in one line: you appear 9.2 million times a year for non-branded searches and convert 0.82% of those appearances into a click, against 14.22% on your own name. You are not invisible. You are showing up and someone else is taking the click.
Three things to know
The non-branded market, and the share of it you hold
15.2M
non-branded searches a year in Australia where you already appear
5.33M
of those are organic clicks you could win, once ads and AI answers take their share
269,522
is what you win today, which is 5.06% of the non-branded market
A$196,045
a year for every extra 1% you take, because 1% of the pool is 53,258 clicks

So the whole opportunity is one sentence: you hold 5.06% of the non-branded organic clicks in your category, and every extra 1% is worth about A$196,000 a year. Your branded organic revenue is not part of this and does not change.

What that is worth

Built on your own numbers: a non-branded conversion rate of 3.95% and a non-branded order value of A$74.49, both measured by splitting your organic sessions by landing page. Every column below is non-branded, and your A$836,748 of branded organic revenue sits on top of all of it, unchanged. The model assumes you earn no new impressions at all, so anything new your content ranks for is upside on top. Modelled, plus or minus 40%

CaseShare of the non-branded marketNon-branded clicks / yrNon-branded revenue / yrNew revenue / yr
Today5.06%269,522 22,460/moA$992,125
Conservative7.14%380,261 31,688/moA$1,399,761+A$407,636
Mid10.00%532,578 44,382/moA$1,960,450+A$968,325
High14.29%761,054 63,421/moA$2,801,483+A$1,809,358
Where you focus, at a glance
Eczema & sensitive skin
~9,500 searches / mo
You win
Your beachhead. eczema cream converts at 2.27%, three times your non-branded average. Defend it and extend outward.
Hair & scalp
~48,000 searches / mo
The prize
Flake Free is your best-selling product, yet anti dandruff shampoo gives you 84,408 impressions and 272 clicks. Difficulty 0.
Natural actives
~85,000 searches / mo
Wide open
Retinol, bakuchiol, niacinamide, hydroxyapatite. Enormous volume, difficulty 0 to 2, AI Overviews on nearly all of it.

Triangulated Australian search volume across Google Keyword Planner, Ahrefs and SEMrush (median of three), August 2026. The full 120-term triangulation, prompt library and cluster plan live in the appendix. GKP + Ahrefs + SEMrush

2. How AI-ready you are today: the AEO scorecard

We score every brand out of 100 against our AEO Maturity Model: four pillars (Technical, Content, Authority, Measurement), each out of 25. Certified is 80 out of 100, Professional on all four, the standard we build clients to. You are at 45 today, held up by genuinely strong Authority and held down by a mobile site that will not load.

MooGoo AU45/100
Developing · strong authority, no answer layer
Technical10/25
Content10/25
Authority20/25
Measurement5/25
+35
points to Certified. Authority is already Professional and that is the expensive pillar to build. The climb is Technical, Content and Measurement, and all three are work rather than luck.
Where you are  ·  where you need to be
MooGoo AU
45 / 100
Today · Developing, 45 / 100 Where you need to be · Certified, 80 / 100
PillarScoreWhat we found
Technical10 / 25Mobile performance 28 / 100 with a largest contentful paint of 28.9 seconds. Mobile is 83% of your sessions. Product and Organization schema are in place across the site, but there is no breadcrumb markup anywhere.
Content10 / 25636 indexed URLs including 170 blog posts, so volume is not the issue. Zero FAQ or Question schema on any page we crawled. Nothing on the site is shaped as an answer an engine can lift.
Authority20 / 25Domain Rating 52, 1,354 referring domains, 3,031 ranking keywords with 1,438 already in the top three. Stronger than Clinique AU and Dermal Therapy in this market.
Measurement5 / 25GA4, Search Console and Shopify are all installed across 14 properties, which is table stakes rather than a score. There is no tracking of AI visibility, citations or share of answer — and ChatGPT is already sending 320 orders a year that nobody is monitoring.

The detailed findings, how the scoring works, and where every number comes from are in the appendix.

3. The market you are missing: search and AI

Skincare is a high-research, high-repeat purchase. Buyers arrive with a problem rather than a product in mind, they ask the same questions in a search box and an AI chat, and they buy again when the answer works. Your 36% returning customer rate says you keep them. The gap is being the answer the first time they ask.

Validated demand, and where you rank today
TermSearches / mo (AU)DifficultyYour impressions / yrYour clicks / yrYour CTRAI Overview
lip balm14,8000158,9441770.11%Yes
retinol22,2002149,6261930.13%
eczema cream8,10022114,3752,5932.27%Yes
retinol serum9,9001101,5273280.32%Yes
hair growth serum9,9001288,8344460.50%Yes
natural deodorant4,400488,4921,3161.49%Yes
anti dandruff shampoo8,100084,4082720.32%Yes
hydroxyapatite toothpaste6,600182,9086440.78%Yes
moisturiser14,800365,13960.01%Yes
deodorant18,100357,195650.11%Yes

Search volume triangulated across Google Keyword Planner, Ahrefs and SEMrush (median of three), Australia. Impressions, clicks and click-through are your own Search Console, 12 months to 9 August 2026. Difficulty is the Ahrefs 0 to 100 score. The pattern is the same everywhere: you already appear, at scale, on terms almost nobody is defending, and you take a fraction of a percent of the clicks. GKP + Ahrefs + SEMrush GSC

Across the 120-term core basket the category runs to about 496,000 searches a month in Australia, roughly 6.0 million a year. On that basket you earned 3,441,284 impressions and 19,091 clicks in twelve months, a click-through of 0.55%. 72 of the 120 terms already trigger an AI Overview, and 56 of them carry a difficulty of 5 or under. That combination, high volume, low difficulty, AI answers already firing, and a Domain Rating of 52 behind you, is as open as a category gets.

One number that says the whole thing. Ahrefs lists the parent topic for the search deodorant in Australia as "moogoo deodorant", and the parent topic for natural moisturiser as "moogoo moisturiser". Google already understands that MooGoo is the category for these products. You earn 57,195 impressions on deodorant and take 65 clicks. The recognition is there. The page that converts it is not.

4. The opportunity, in dollars

The table in the executive summary is built from three numbers, all of them yours, and all of them non-branded. Here is the chain in full.

The searchesnon-branded, AU, per year
15,216,524
The winnable clicksafter ads and AI answers
5,325,783
What you win today5.06% of the pool
269,522

Roughly one search in three survives ads, shopping carousels and AI answers as a winnable organic click, and you currently take one in twenty of those. The searches are your own measured impressions, so this is a floor for the category rather than an estimate of it. GSC Modelled

Each non-branded click is worth A$3.68 to you: A$992,125 of non-branded Google organic revenue across 269,522 non-branded clicks. That is the figure every case in the table multiplies, and it is measured from your own organic landing pages rather than assumed.

That is the whole model: win more of the 5,325,783 clicks.

The compounding curve (the mid case, arriving over twelve months)
$800k$1.0M$1.2M$1.4M$1.6M$1.8M$2.0MYou own the systemTodayMonth 3Month 6Month 9Month 12A$1.96M non-branded, the mid case

The mid case arriving, on non-branded revenue: certified by month 3, the system handed to you at month 6, all of it live by month 12. Hover any point for the maths. Modelled, directional

How the clicks get won

Two levers, both measured. Click-through on the searches you already appear in, as you move from position 4 to 8 into the top three, which is the lever this entire model runs on. And more searches, as the categories you have no page worth ranking for start to appear at all. The model above counts only the first lever and assumes the pool never grows, which is why we treat it as the conservative floor rather than the ceiling. For reference, the mid case of 10% share is the same thing as lifting non-branded click-through from 1.77% to 3.5%, still a quarter of the 14.22% you already achieve on your own name.

Every figure here is non-branded. Your branded organic revenue of A$836,748 sits on top, unchanged. Repeat purchases are excluded from the model and sit on top again, worth roughly another third given your 36% returning customer rate. Total organic run-rate at the mid case is your unchanged A$836,748 of branded revenue plus the non-branded column in the executive summary table, which is A$2,797,198.

5. The six-month transformation

A done-for-you AI and Search transformation over six months, built and run on our side so there is nothing for your team to learn or maintain. It moves through three phases: foundations (the mobile performance rebuild, breadcrumb and FAQ schema, and a measurement layer that finally tracks AI visibility), owning your territories (the hair and scalp hubs, the natural actives cluster, the eczema authority build, and the answer-shaped content the engines actually cite), and authority and compounding (turning a Domain Rating of 52 into rankings it should already be delivering). We move into each phase as your site is ready for it rather than on a stopwatch. Everything is yours to keep: the foundations, the content, the links and your AI-Ready certification.

The full breakdown, deliverables, your time commitment and pricing live in The offer tab.

Appendix A: where you sit today

MooGoo Australia turned over A$10.04M in the twelve months to 12 August 2026, up 27%, across roughly 128,800 orders at an average order value of A$69.10. The store converts at 5.28%, which is strong for skincare, and 36.09% of customers come back. This is growth on a proven base, not a rescue.

Your channels, last 12 months

Channel revenue below is branded and non-branded combined, which is how attribution reports it. The branded and non-branded split of the organic line is set out in the table beneath this one, and only the non-branded slice is what this strategy grows.

ChannelTypeSessionsSales branded + non-brandedOrdersConversionAOV
GooglePaid895,660A$4,911,28660,5976.77%A$81.05
KlaviyoPaid189,009A$2,489,77829,46215.59%A$84.51
FacebookPaid823,034A$1,970,58129,4983.58%A$66.80
Google SearchOrganic464,045A$1,828,87323,3955.04%A$78.17
DirectDirect741,074A$1,128,77912,6641.71%A$89.13
InstagramPaid239,917A$461,4357,3183.05%A$63.05
BingOrganic16,986A$225,6552,38714.05%A$94.53
DuckDuckGoOrganic11,286A$105,9101,15710.25%A$91.54
Yahoo!Organic3,274A$40,07343813.38%A$91.49
BraveOrganic3,738A$29,3063318.86%A$88.54
ChatGPTAI7,923A$20,3273203.57–5.30%A$58–73
EcosiaOrganic1,519A$11,9171268.29%A$94.58

Shopify Growth › Attribution, MooGoo AU, last 12 months, last-click non-direct model, AUD. Two things stand out. Google organic returns A$1.83M at a 5.04% conversion rate against paid Google's 6.77%, so it converts nearly as well as the channel you pay for. And the smaller engines convert far better than Google does: Bing at 14.05%, Yahoo! at 13.38% and DuckDuckGo at 10.25%, all on higher order values. Every organic engine together is A$2.24M, branded and non-branded combined. Shopify attribution

AI is already selling for you. ChatGPT sent 7,923 sessions and 320 orders worth A$20,327 in twelve months, branded and non-branded together, with nothing on the site written for it and no answer markup anywhere. It is a small number today and that is exactly the point: it is the floor, measured before any work has been done, in the channel this strategy is built to win.
You appear everywhere. You win almost nowhere.
Search typeImpressions / yrClicks / yrClick-throughShare of clicks
Branded (your name)1,640,564 9.7%233,21814.22%46.4%
Non-branded (the category)15,216,524 90.2%269,5221.77%53.6%

Search Console, Australia, 12 months to 9 August 2026, across 150,000 query rows. Queries Google withholds as anonymised are counted as non-branded, because withheld queries are rare and long-tail by definition while branded terms are a handful of very high-volume ones. Branded includes misspellings and the Dr Zoo sister brand. GSC

Appendix B: the authority you have already paid for

BrandDomain RatingOrganic keywordsEst. monthly organic traffic
MooGoo523,03182,288
La Roche-Posay AU6010,328231,375
CeraVe AU584,89077,823
Kerastase AU594,186161,591
Clinique AU483,74880,254
Dermal Therapy AU411,57924,751
Chemist Warehouse77142,1475,280,648

Ahrefs Site Explorer, Australia, 13 August 2026, subdomains mode, estimated. The comparison that matters is CeraVe: a similar Domain Rating and 4,890 keywords producing about the same traffic as your 3,031. La Roche-Posay sits eight rating points above you and ranks for 3.4 times as many keywords, which is a content gap rather than an authority gap. You hold 1,354 referring domains and 10,761 live backlinks. Ahrefs

Appendix C: the technical findings

CheckResultWhat it means
Mobile performance28 / 100Mobile is 1.94M of your 2.34M sessions. This is the single highest-value fix on the site.
Largest contentful paint28.9sAgainst a 2.5s target. Google treats this as a ranking input and buyers treat it as a reason to leave.
Total blocking time2,057msAgainst a 200ms target.
Cumulative layout shift0.0Passing, and the one Core Web Vital you already hold.
FAQ / Question schema0 pagesThe single biggest AEO gap. Nothing on the site is marked up as an answer.
Breadcrumb schema0 pagesMissing sitewide, on a 636-URL store with 241 collections.
Product schema22 / 22Present with brand, offer and aggregate rating. Genuinely good.
Organization schema63 / 63Sitewide. Good.
Meta descriptions63 / 63Complete. Good.
llms.txt / agents.md / UCPPresentServed by Shopify as standard rather than authored by you, so it is a floor, not an advantage.

Live crawl of 63 pages across the homepage, products, collections, blog and content pages, plus a local Lighthouse run against the mobile profile, 13 August 2026. Sitemap totals: 636 URLs, of which 159 products, 241 collections, 170 blog posts and 64 pages. Crawl + Lighthouse

Appendix D: the markets we cannot see

MooGoo runs a separate domain and a separate Shopify store per market. We were granted Search Console for moogoo.com.au only, so everything in this document is Australia. Analytics access covers all fourteen properties, which is how we can size the others.

MarketDomainSessions (28 days)Search Console access
Australiamoogoo.com.au259,966Yes
United Kingdommoogooskincare.co.uk126,182No
United Statesmoogoousa.com24,310No
New Zealandmoogoo.nz24,049No
Canadamoogooskincare.ca5,235No
Europemoogooskincare.eu1,574No

GA4, 13 July to 9 August 2026. The United Kingdom is roughly half the size of Australia by sessions and is completely dark to us on the search side. Everything in this strategy is portable: the same content, schema and answer layer built for Australia can be cloned across the other five storefronts, which is where the second phase of value sits. GA4

Appendix E: where the numbers come from